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RULES AND REGULATIONS 

  • Kindly read the rules & regulations before purchasing the tickets.

  • Children between the age group of 1-10 years are permitted to play in the play area at and maximum height of up to 152 cm.

  • Children below 1 year of age can enter the play area with 1 parent/guardian. Charges will be the same as per regular rates.

  • To maintain safety & hygiene, socks are compulsory for children and guardians in the play area. No entry with shoes or barefoot. Socks are available for purchase at the reception desk.

  • Kokonuts-The Happy Place has play supervisors monitoring the area at all times to ensure the safety of our visitors.

  • Only children aged below 3 years are allowed to access the Toddler Zone. Children can use the facility only when accompanied by a responsible adult (over the age of 18).

  • Maids/Guardians are permitted inside the premises with their kids aged below 3 years.
    No male servants or drivers are permitted inside.

  • To ensure safety. Please remove any sharp objects like pens, buckles, jewellery, coins, etc.
    Food & drinks are prohibited inside the play area.

  • Children may be asked to leave the play area if they are found misbehaving, bullying others, or not following the rules.

  • We are maintaining the highest standard of cleanliness and hygiene inside the play area and seek customers' cooperation to achieve the same.

  • Refunds cannot be facilitated if the child does not play the entire session and is non-transferable.

  • We request that children who are unwell or have been unwell not visit the centre for at least 48 hours.

  • The management reserves the right of admission in case of non-compliance with rules & regulations.

SECURITY

  • CCTV Monitoring

  • Our experienced and trained team is here to provide the best care for your children 

  • Secured mall premises

  • Controlled entry-exit system

 

HYGIENE

  • The highest standard of safety and hygiene is followed to ensure your child is always in a safe and protected environment

  • Social distancing and government-regulated covid precautions taken

SAFETY

  • Can I drop my child off at the Kokonuts Play Zone for open play and leave?
    Yes, you can drop off your child at the Kokonuts Fun Central in the creche area. If they are not in the creche area, they must be monitored at all times by a competent parent or guardian.
  • What are your hours of operation?
    Monday-Sunday: 11.00 am to 9.00 pm. Please confirm your visit as the place might be exclusively reserved to accommodate birthday parties or special events.
  • Do you have any membership options?
    We do offer various membership packages i.e., weekly, monthly, quarterly, half-yearly and annually.
  • Do I need to make a reservation?
    Walk-ins do not require a reservation or money in advance. For party activities, however, you must make a reservation and pay in advance.
  • Are you available for birthday parties and open play? What else can be organised at Kokonuts?
    Yes. Kokonuts Fun Central is a fantastic place to throw a birthday party for your child. Birthday celebrations for children are only the beginning! We're pleased to accommodate any group that wants to celebrate -- from school picnics to business parties to moms' clubs. For large groups, we provide discounts. Please give us a call.
  • How is the hygiene level maintained and how often is the place cleaned?
    The play area is sanitised and cleaned on a regular basis. Throughout the day, tables and floors are also maintained clean and sanitised. We believe in upholding the dignity of our employees and would appreciate your help in doing so. Please ensure that children under the age of three are wearing diapers and that they are changed (if necessary) in the mall washrooms to maintain a high level of sanitation throughout your stay. Please do not bring your children to our facility if they are unwell or displaying symptoms of illness to avoid illness outbreaks.
  • What types of payment do you accept?
    We take cash, credit and debit cards, and online payment.
  • What age group do you cater to?
    We cater to kids from infants up to 10 years of age.
  • Do you have first aid?
    Yes, we do have a first-aid kit.
  • Are socks required?
    Yes! Socks are necessary to play for safety and hygienic reasons. They are available for purchase at the Kokonuts reception desk.
  • Can I bring in food and snacks during open play?
    Outside food and beverages are not permitted to be brought inside Kokonuts. We also don't allow it in the main play area for safety and sanitary concerns. Food and beverages of any kind (candy, biscuits, chewing gum, etc.) are absolutely banned in the play zones for reasons of cleanliness and hygiene.
  • Are the nannies allowed in the play area?
    Yes, we allow nannies to accompany children inside for supervision.
  • Is parking available?
    Yes, parking is available for our guests.
  • Do you serve jain food in your restaurant?
    Yes, we do have jain-friendly options on the menu.
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